Careers at Skin Labo Singapore

1. Customer Service Officer ( Work From Home ) - Singapore

Skin Labo is seeking a dedicated Customer Service Executive to join our dynamic team , As a customer-facing representative, you will play a vital role in providing exceptional service and support to our valued clients in the beauty industry. This full-time position offers a rewarding opportunity to contribute to the success of our company.

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Why join us

• Monthly salary up to $4500

• Flexible work hours (Work from home )

• Opportunities for professional development and career advancement

• Attractive benefits package, including performance commission ,group commission , outlet new leads benefits and employee discounts
   

What you'll be doing

• Provide responsive and empathetic assistance to customers through various communication channels, including phone, email, and live chat

• Resolve customer inquiries and complaints in a timely and professional manner, ensuring a positive customer experience

• Follow up new leads by whatsapp and call

• Maintain accurate records of customer interactions and follow up on any open issues

• Collaborate with cross-functional teams to identify and implement process improvements that enhance customer satisfaction

• Assist with product and service-related queries, providing accurate and up-to-date information

• Contribute to the continuous development of the company's customer service practices and procedures

   

Requirements:

• ​Singaporean or PR Only

• Minimum 1 year of experience in a customer-facing role, preferably in the beauty or retail industry

• Strong communication and interpersonal skills, with the ability to build rapport and provide empathetic support to customers

• Excellent problem-solving and critical thinking skills, with the ability to propose creative solutions

• Keen attention to detail and a commitment to providing high-quality customer service

• Passionate about the beauty industry and committed to delivering exceptional customer experiences

2. Beautician - Singapore

Our team is expanding and we are looking for  Beautician cum Sales Consultant.

You can get what you want here !!

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Why join us :​

• Medical Benefits

• Detailed Training Provided (Dermalogica and Sothys)

• Yearly Salary Increment

• Allowances

• Innovative environment:  Adopting USA,Paris,Korea,Taiwan imported hand skills, products and machinery 

• Employee Discount: Enjoy discounts on high-end USA and Paris products and treatments.

• Opportunity to embark on Branch Manager Grooming Programme

• Near MRT

Job Scope:

• As part of a high performing team, work together with the team members to ensure customers are your priority at every point of contact and to achieve sales target

• Book appointments over the phone and serve walk-in based on availability.

• Understand customer's needs and wants and perform professional consultation to recommend company’s treatments and products

• Follow up with customers on their treatments and remind them of their treatments

• Monitor and evaluate ways to meet sales targets

• Required to comply with all workplace health and safety standards

• Maintain excellent after-sales relationships with customers

• Read and comply with all company policies and procedures

• Assist with ad hoc duties as required

Key Responsibilities:

• Provide a range of beauty treatments, including facials, hair removal, and more.

• Offer personalized consultations and recommend appropriate treatments based on clients’ needs.

• Maintain cleanliness and hygiene of the salon and treatment areas.

• Stay up to date with the latest beauty trends and techniques to enhance service offerings.

• Build strong, professional relationships with clients to ensure repeat business.

Requirements:

• Singaporean or PR only

• Min 2 years experience in Aesthetics / Beauty industries

• Sales-oriented and customer-focused

• Good knowledge of beauty treatments and products (e.g. for skin care and treatment)

• Service-oriented with self-motivation for achieving sales targets

• Team player with excellent interpersonal communication skills

• Good work attitude and willingness to learn

Work hours:

• Weekday 11am-9pm ; Weekends and PH 10am-7pm

• 6 days off per month

• Annual leave up to 14 days

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Outlet locations:(10 Location)

• Orchard

• Novena

• Raffles  City

• Jurong

• Marine parade

• Koven

• Heartland mall

• Tampines

• AMK

• Clarke quay

3. Group Sales Manager - Singapore

We are seeking a talented and motivated Group Sales Manager to join our team at Skin Labo, a leading name in Singapore’s beauty and wellness industry.

This is an excellent opportunity for a dynamic professional who is passionate about beauty, skilled in sales leadership, and eager to drive business success across multiple outlets.

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Why join us:

• Attractive base salary plus commission and comprehensive benefits package

• Comprehensive employee benefits and reward system

• Positive and supportive work environment

• Opportunities for training and career advancement

• Annual medical bonus and transport allowance

• 6 days off per month

• Up to 14 days of annual leave

Requirements:

• Minimum 5 years of relevant supervisory or managerial experience in the beauty or spa industry

• Proven success in sales, preferably within the beauty and wellness sector

• Excellent communication and interpersonal skills to build strong customer relationships

• Strong leadership and team management abilities, capable of motivating and guiding teams towards achieving sales targets

• Demonstrated track record in achieving sales goals, with solid negotiation and closing skills

• Exceptional time management and organizational skills to oversee salon operations efficiently

• Strong business acumen and awareness of industry trends

• Willingness to work retail hours, including weekends and public holidays

Responsibilities:

• Oversee day-to-day branch sales and operations across multiple outlets

• Achieve monthly sales targets for each outlet

• Manage daily operations of the sales department, including customer reception, coordinating therapists’ schedules, liaising with suppliers, and resolving customer concerns

• Develop and execute marketing strategies and sales plans to drive revenue growth and customer acquisition

• Lead, train, and mentor the sales team to deliver exceptional service quality and customer satisfaction

• Manage inventory and purchasing to ensure availability and quality of salon products

• Monitor market trends and competitor activity, adapting business strategies to maintain a competitive edge

• Supervise and support a team of beauticians and consultants

Outlet locations:(10 Location) :

• Orchard

• Novena

• Raffles City

• Jurong East

• Marine Parade

• Kovan

• Tampines

• Heartland Mall

• Ang Mo Kio

• Clarke Quay

Work hours:

• Monday – Friday: 11:00am – 9:00pm

• Saturday, Sunday, Public Holidays: 10:00am – 7:00pm